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If you are looking for couches and chairs in my experience I will say that Flexsteel seems to be pretty good, and more impressively they stand behind their stuff. I believe most of their furniture comes with a lifetime guarantee. I do service work for various companies and retailers in the Chicago area and I have had occasions where I’ve gone out to service a Flexsteel item that is at least 10 years old and they still stand behind the item.

Something more important to think about is the retailer that you are buying from. It is a sad fact that most of the furniture manufacturers are now having a good portion of their lines brought in from overseas, China being the biggest country. Henredon, Bernhardt and even Baker have some of their stuff brought in now and the quality is not what it used to be. The main reason I mention that you need to take the retailer into consideration is because it is now becoming the exception, instead of the norm, that you will receive your items in good shape, and that the item doesn’t require a service call, whether it is an issue of delivery damage or manufacturer defect. Many stores out there will claim to have good service, but what you should do is when you find something that you like, do a search on the retailer that you found the item at and see how many complaints they have against them (the retailer) with regards to service and standing behind the item.

In my experience Arhaus Furniture, JC Penneys, and Carson Pirie Scott (Bon-Ton) are all good. I’ve had customers’ that have had issues, especially with regards to service, from places such as Walter E. Smith, Ethan Allan, Macys and others. I would also stay away from the low end like Ashley, there is a reason why in the trade we refer to Ashley as ‘TrAshley’.

Also, most of the retailers will want to sell you an extended warranty, most of the warranties are worthless because what will most likely happen to your item is something that is usually NOT covered.

Brand wise I would say Flexsteel, Sherrill, and Smith Brothers seems to be some of the best built, best quality items out there. You’re going to pay top dollar for their stuff but it will last.

Good luck!
References :
25 years in the furniture repair trade

http://www.renaissancefurnitureservices.com